We are one of the leading stockists of professional hair & beauty supplies offering you thousands of wholesale items delivered direct to your door. Find popular hair & beauty brands such as Wella, L'Oreal, Wahl, Babyliss, Salon System and much more...

Customer Services

0844 875 7775

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Trade only supplier to the professional hairdressing and beauty industry.

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Returns Page

If goods have been ordered in error or are not as expected, please contact our Customer Services Department on 0844 875 7775 to request a returns authorisation number. The relevant reference number must be quoted on accompanying documentation. Goods must be returned within 7 days of receipt, unused, in perfect condition and sent back in it´s original packaging. Carriage for alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit.  It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.  Refunds on large/heavy items will be subject to a minimum 10% handling charge. Collections for unsuitable items will be subject to a minimum 10% handling charge. Collection of goods with a value of £50.00 or less and parcels returned to sender will be subject to a minimum charge of £5.00 per parcel. Porcelain basins and all furniture which has been made to special order cannot be returned. Due to strict hygiene regulations, the Seller cannot accept returns of items such as scissors, clippers, razors, manicure or pedicure implements, tweezers and electrolysis needles which have been used. (This list is not exhaustive). Goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund. Your Statutory Rights are not affected.
Please note any items that are sent direct from the manufacturer are non returnable if they are unsuitable. This does not affect your statutory rights. For more information please contact Customer Services.

Please be aware, postage will not be refunded for items returned as unsuitable.

 

Salons Direct Ltd, Unit 30, Valley Road Business Park, Birkenhead, Wirral CH41 7EL