Searching for products
To locate individual products by their item numbers, as shown in our catalogue, simply enter the required number under ‘Text search’ within ‘Search for product’, making sure the drop down search box reads ‘Product Code’. Alternatively enter a word that may appear in the product description, in the same way, making sure you select ‘Keyword’ from the drop down search box. The items requested will then be displayed on screen for you to add to your basket. Coloured section links, under ‘Select product’, have also been provided for you to browse the site at your leisure, guiding you through the various product groups enabling you to add items to your basket.
Adding items to your Basket
Products displayed on screen will have a default quantity of one. Simply click the ‘Add to Basket’ button to include the item on your order. Should you require more items, replace the quantity given with the required amount and click ‘Add to Basket’. You will then be taken to your basket to either amend quantities, remove items or to ‘Proceed to Checkout’. Stock is allocated on a 'first-come-first-served' basis once your order reaches our main server. The Seller does not guarantee the availability of any item based on the stock figures shown.
Checkout Process
Alternative delivery addresses can be entered here, if different from your main address previously given upon registering with our site. Your payment details will also be required, including the registered card address, again if different, and your card security digits featured on the signature strip.
Alternatively, you can print a copy of our order form by clicking here and then call 0845 345 9215 to place your order.
All orders placed through www.salonsdirect.com must be paid for by credit/debit card prior to the despatch of any goods. We accept all major credit/debit cards. Credit card authorisation will take place at the time order confirmation is placed by the customer and payment will only be taken at the point goods are despatched. Goods that are out of stock at the time the order is placed will be despatched when they become available and the corresponding invoice amount charged to the credit card at the point of despatch. All card payments will be processed upon despatch of items. Confirmation of an order received will be sent by e-mail to the customer. Orders will only be deemed accepted by Salons Direct on receipt of this confirmation e-mail.
Delivery
Our policy is to despatch goods within 72 hours of receiving your order, however this can vary depending on stock availability. Estimated delivery times are given in good faith and are for guidance purposes only.
Postage and Packing
£4.95 plus VAT is the standard price for most parts of the UK. Furniture items purchased may be subject to additional carriage charges. Prices available on application. Charges for the Channel Islands and offshore islands may vary according to size and weight of the parcel. For all overseas orders, customers will be notified of the charges to be applied by e-mail before goods are despatched.
Shortages and Damages
Goods must be inspected upon delivery and any claims for shortages and/or damages must be reported to Salons Direct within 24 hours of receipt. This may be done either by e-mail to sales@salonsdirect.com, or by calling our customer service team on:
LoCall: 0845 345 9215 (UK Only)
+44 (0)151 670 9200 (Outside UK)
Please quote your account reference and the relevant invoice number.
Overseas Orders
We cannot process orders or despatch goods to countries where we are prohibited from doing so by law. Please note that orders cannot be cancelled after despatch. If you require any assistance feel free to call our Customer Service Team on:
LoCall: 0845 345 9215 (UK Only)
+44 (0)151 670 9200 (Outside UK)
You can also check on the status of your order by clicking on ‘My Account’. |