If goods have been ordered in error or are not as expected, a returns authorisation must be requested. The reference number issued by The Seller in relation to the returns authorisation must be quoted on all accompanying documentation. Goods must be returned within seven days of receipt, unused, in perfect condition and sent back in their original packaging. Carriage for alternative items to be paid by The Buyer.

The Seller accepts no responsibility for lost parcels without receipt of postage.

Due to strict hygiene regulations, The Seller cannot accept returns of items such as scissors, clippers or razors which have been used. This list is not exhaustive. Goods returned damaged as a result of poor packaging on the part of The Buyer will not entitle The Buyer to a full credit. Your statutory rights are not affected.