Orly's nail polish delivers unrivalled performance every time, providing superior chip resistance and a vast collection of over 120 shades composed of cremes, shimmers, sheers and glitters. Orly polishes are free from DBP, Toulene and Formaldehyde and come with the award-winning gripper cap, exclusive to Orly, to make for smooth coverage and even application every time.
I didn't give full stars for my order reason being that the order arrived on time, however 1 of the Orly nail polish I ordered out of 43 nail polish I received in my order 1 looked old and gloopy (uneven and separated when polish separates in the bottle over time). I don't usually like to complain and...
I didn't give full stars for my order reason being that the order arrived on time, however 1 of the Orly nail polish I ordered out of 43 nail polish I received in my order 1 looked old and gloopy (uneven and separated when polish separates in the bottle over time). I don't usually like to complain and instead of complaining straight away I tried to use the Orly nail polish thinner that came with my order but it was still uneven. I phoned salon direct and explained the situation however they wouldn't allow me to return it or allow a replacement. I placed an order with Salon Direct worth £360.06 and they wasn't able to offer me a new replacement nail polish. The best they could do after sending them photos through email after speaking on the phone twice with them which cost me £9 for the phone calls (both phone calls together using my mobile to call their 0844 number) they said the best they could do is apply a credit for the polish on my Salon Direct account (so I would have to reorder the same nail polish, plus pay for P&P and they probably expect me to order from them again). All this hassle and bad service for a replacement of a £5.15 Orly nail polish. Also the credit for the polish was not even applied to my account like the phone adviser for Salon Direct said they would and I now have a £9 phone charge for the calls I made to Salon Direct sales call Centre. Not sure if I would recommend them and I'm put off from ordering with them again not sure about ordering from them again. Cant believe the way they have dealt with my complaint, very unhappy customer. Already told family and friends and they said what a terrible service and company
Read more reviews