Customer Services

0844 875 7775

Terms & Conditions

Definitions

In these terms and conditions ´The Seller´ means Salons Direct Ltd and ´The Buyer´ means the purchaser of goods from ´The Seller´ under these terms and conditions.

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Trade Only

Salons Direct Limited operates exclusively as a wholesaler, it does not sell directly to the General Public. It does not deal with Consumer Sales. All sales are to the Trade. By placing an order with Salons Direct Limited you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the hairdressing or beauty trade and are for sale on a trade only basis. Customers should be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of professional status.

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Prices

Prices and special offers are correct at the time of goods being displayed on the website but are subject to alteration without prior notice. Prices are exclusive of VAT at the ruling rates and delivery costs. VAT is not charged on educational books. It is possible that some of the products in our catalogue may be mis-priced. 

We will verify pricing when processing your order and before we take payment.  If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order.  If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

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Special Offers

Please note that all offers are subject to availability. Buy 11 tubes for the price of 10 applies to the same brand of permanent or semi-permanent colour only.  Brands cannot be mixed. This offer does not apply to Wella Magma, American Crew, L'Oreal Majicontrast, L'Oreal Majirel Mix, L'Oreal Magimeche, L'Oreal Chromative, Goldwell Colorance Mousse, Indola Colour Mousse, Revlon Fanci-Full, Revlon Nutri Color, Vitale Colour Mousse, and Wella Color Fresh.  To take advantage of this offer, please add 11 tubes to your basket, and 1 tube will have a discount of 100%*.

Discount Offers

  • Offers cannot be used in conjunction with any other website or catalogue promotion.
  • Offer can be used against permanent and semi-permanent colour but if ordering more than 10 tubes, you will get the Buy 11 for the Price of 10 Offer instead.
  • Offer can be used against any items included in the Mix and Match deals but if ordering more than 4 packs of lashes or 6 pots of wax, you will get the Mix & Match deal and not 10% off.
  • Reward Points cannot be accrued.
  • Offer valid online or through our contact centre but does not apply in the superstore. 
  • Offer valid once per customer. 
  • Orders must be received and completed by 3pm (UK time) Mon-Thurs to be delivered the next working day.
  • Free delivery cannot be used in conjunction with any offer, unless otherwise stated.  £4.95 plus vat is the standard delivery charge for most parts of the UK, excluding large and heavy items.
  • Please note, next day delivery cannot be guaranteed when using this offer code.

 

Social Media Discount Codes

  • To use a social media discount code, simply enter the code at checkout or call our lo-call orderline and quote the code.
  • Offer only available on orders over £0.01, excluding vat and free delivery is offered on a spend of £150 excluding VAT after the discount has applied, subject to delivery terms and conditions.
  • Offer can be used against permanent and semi-permanent colour but if ordering more than 10 tubes, you will get the Buy 11 for the Price of 10 Offer instead.
  • Offer can be used against any items included in the Mix and Match deals but if ordering more than 4 packs of lashes or 6 pots of wax, you will get the Mix & Match deal and not 10% off.
  • Reward Points cannot be accrued.
  • Offer valid online or through our contact centre but does not apply in the superstore. 
  • Offer valid once per customer. Offer valid until 31/12/14. 
  • Orders must be received and completed by 3pm (UK time) Mon-Thurs to be delivered the next working day.
  • £4.95 plus vat is the standard delivery charge for most parts of the UK, excluding large and heavy items.
  • Please note, next day delivery cannot be guaranteed when using this offer code.

VAT Free Offers

For all VAT Free offers, prices have been reduced in the promotion with a discount which is equal to VAT Free (16.66%). Therefore it is equivalent to not having to pay the VAT. VAT is still applied to the order at the current rate of 20%. Standard mainland UK delivery is will be charged at £4.95 + VAT unless stated otherwise. Additional carriage charges may apply for large or heavy items, or items sent directly from our supplier.  Offer can only be used on the website or through our call centre. It does not apply in the Salons Direct superstore. Offer validity and expiry is stated on all promotional activity and may be subject to change. VAT is not charged on educational books.*

For example, if you order an item costing £10 ex VAT. The total you would normally pay is £12 inc VAT. When we are running a VAT FREE promotion, we deduct the price of the item down by 16.66% to £8.33. Therefore when we add the VAT, the total you pay is £10 which would be the original price ex VAT.

VAT free can be used against permanent and semi-permanent colour but if ordering more than 10 tubes, you will get the Buy 11 for the Price of 10 Offer instead. VAT free can be used against any items included in the Mix and Match deals but if ordering more than 4 packs of lashes or 6 pots of wax, you will get the Mix & Match deal.
 

Elchim Dryer Moneyback Guarantee

Our 14 Day Money Back service is only applicable to Elchim products. In order to take advantage of this offer, a returns authorisation reference must be requested. The relevant reference number must be quoted on accompanying documentation. The 14 Day Money Back service applies only to Elchim goods purchased, the buyer is responsible for the return postage.  Goods must be returned within 14 days of receipt, in perfect working order with original packaging. Items received without packaging will be subject to a 25% re-stocking fee. The Seller accepts no responsibility for items lost in transit, it is recommended that a receipt of posting is obtained and it is The Buyers responsibility to ensure adequate insurance is purchased to cover the terms being returned. Salons Direct reserve the right to withdraw the offer at any time.

 

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Social Media Competitions

  • In the event of multiple correct entries the winner will be determined by a draw.
  • The source of the answer will be stated after the draw.
  • The decision of Salons Direct is final.
  • Salons Direct reserve the right to substitute elements of the prize depending on availability.
  • Competitions are entirely free to enter. No purchase is necessary.
  • Competitions are not open to anyone connected with the competition.
  • All closing dates and times are based on the current UK local time.
  • The winner will be selected at random from all entries.
  • The winner will be informed via email. They must respond to this email within 7 days to prevent the prize being offered to an alternative winner.
  • No cash alternatives to the prize can be offered.
  • Competitions are only open to residents of mainland UK. 
  • All entrants must be in the trade.
     
     

Hair and Beauty Feedback Guide Terms & Conditions 

  • Entry to the competition will be deemed as acceptance of these Terms & Conditions.
  • The competition starts on 1st of December 2014 and closes on 28th of February 2015 at 11:59pm.
  • Eligibility for entry is worldwide for anyone aged 12 years or over.
  • Employees of Salons Direct are excluded from entering the competition.
  • Entry is by successful completion of the survey and submission of valid email contact information.
  • There will be one winner chosen from the pools of entrants from each survey.
  • Each entrant can enter both competitions, although will win a maximum of one. In the case of the same winner being chosen for both competitions, we will contact the winner to see which prize they would rather claim. The other prize will then be reallocated to another entrant.
  • The two winners will be selected at random.
  • Competition prizes are as follows:
  • Winner of the hair guide survey: Elchim 3900 Healthy Ionic Hairdryer (2400w) 87809.
  • Winner of the beauty guide survey: XEN-TAN Dark Lotion 236ml 86644 and XEN-TAN Luxury Tanning Mitt 86645.
  • Salons Direct cannot accept responsibility for submission failure. 
  • Entrants grant Salons Direct the license to use their survey comments for marketing purposes, including but not limited to post-promotion publicity and offering quotes to the media.
  • Prizes are non-negotiable. Salons Direct reserves the right to offer an alternative prize in the event that the original prize is unavailable.
  • All winners will be announced within 14 days of the competition close date. Winners will be contacted via email.
  • Winners must confirm their acceptance of the prize within 14 days of notification.
  • Salons Direct reserves the right to amend these Terms & Conditions at any time. In the event that this happens, this document will be updated with the amended Terms & Conditions.

 

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Overdue Accounts

After 40 days a surcharge of 4% of the gross amount will be levied on a daily basis.

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Your Online Account

If you use this website you will be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You must ensure that the password is kept confidential. If you believe that your password has become known to anyone else, you must inform us immediately.

Salons Direct Limited reserves the right to refuse access to the website, terminate accounts, or cancel orders at our discretion. If we cancel an order you will not be charged.

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Payment

Payment is due in full prior to dispatch of goods if a credit arrangement is not agreed beforehand. Payment is due 30 days from the date of invoice where a credit agreement exists.

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Online Orders

When you place an order to purchase an item from Salons Direct Limited, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to purchase a product which is accepted by us when we despatch that product to you. That acceptance will be complete at the time we despatch the product to you. Any products on the same order which are not despatched, do not form part of that contract.

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Returned Goods

If goods have been ordered in error or are not as expected, please contact our Customer Services Department on 0844 875 7775 to request a returns authorisation number.

If goods have been ordered in error or are unsuitable, the Buyer must pay for the return postage.

The relevant reference number must be quoted on accompanying documentation. Goods must be returned within 7 days of receipt, unused, in perfect condition and sent back in it´s original packaging.

If items are returned as unsuitable, the Buyer will only be entitled to a refund on the item purchased and not the original postage paid.

Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit.  It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.  

Refunds on large/heavy items will be subject to a minimum 10% handling charge.

Items received with broken seals will incur a 10% handling fee and those without original packaging will be subject to a 25%     re-stocking fee.

Collections for unsuitable items will be subject to a minimum 10% handling charge. Collection of goods with a value of £50.00 or less and parcels returned to sender will be subject to a minimum charge of £5.00 per parcel.

Exclusions:

  • Porcelain basins are non returnable.
  • All furniture which has been made to special order cannot be returned.
  • All REM furniture is non returnable. 
  • Items that are sent direct from the manufacturer are non returnable if they are unsuitable. This does not affect your statutory rights. For more information please contact Customer Services.
  • Due to strict hygiene regulations, the Seller cannot accept returns of items such as scissors, clippers, razors, manicure or pedicure implements, tweezers and electrolysis needles which have been used. (This list is not exhaustive).
  • Goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund. Your Statutory Rights are not affected.

 

Elchim Dryer Moneyback Guarantee

Our 14 Day Money Back service is only applicable to Elchim products. In order to take advantage of this offer, a returns authorisation reference must be requested. The relevant reference number must be quoted on accompanying documentation. The 14 Day Money Back service applies only to Elchim goods purchased, the buyer is responsible for the return postage.  Goods must be returned within 14 days of receipt, in perfect working order with original packaging. Items received without packaging will be subject to a 25% re-stocking fee. The Seller accepts no responsibility for items lost in transit, it is recommended that a receipt of posting is obtained and it is The Buyers responsibility to ensure adequate insurance is purchased to cover the terms being returned. Salons Direct reserve the right to withdraw the offer at any time.

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Shortages & Damages

Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.

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Delivery

The Seller's policy is to despatch goods within 24 hours of receiving an order, however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery. Some furniture orders may take up to 6-8 weeks for delivery, or up to 14 weeks for special order items. Extra handling charge may be incurred for re-despatched parcels.

Salons Direct is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request .  If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.

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Next Day Delivery

If orders are received and fully completed before 3pm (UK time) between Monday to Thursday, we aim to deliver them the next working day. Your order must be complete and payment taken, before 3pm, to qualify for next day delivery. Dispatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. The Seller can accept no responsibility for transport delays causing late delivery.

Next day delivery only applies to items that are in stock. Does not apply to items that are sent direct from our supplier, or large or heavy items. Next day delivery is only available to mainland UK.  Some areas of the UK cannot receive Next Day Delivery - contact Customer Services for more information.  Please note, we cannot guarantee Next Day Delivery following a Bank Holiday Weekend.

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Delivery Charges

£4.95 plus VAT is the standard delivery charge for most parts of the UK. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Special delivery charges will be quoted on request. This excludes any large or heavy items. Orders placed online over £50, excluding VAT, to most parts of mainland UK have free delivery. This excludes any large or heavy items. Free delivery over £50 does not apply to orders where a promotional discount has been applied.  

Please note any deliveries within the congestion charge area of central London will be subject to an additional surcharge of 50 pence.

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Large and Heavy Items

Please ask for carriage charges on the following items; porcelain basins, washpoints, hydraulic chairs, barbers chairs, portable, hydraulic and electric couches, large chairs, nail stations, reception desks and other large furniture items. This list is not exhaustive.

Any furniture ordered will be delivered to front door and ground floor premises only, as drivers are not insured to take upstairs or inside of premises.  

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Overseas Orders

We welcome orders from anywhere in the world. Carriage charges will vary depending on destination and weight of parcel, and as such the final order value will be calculated offline by our Customer Contact Centre. For the first 2 orders, full payment will be required by BACS or electronic transfer prior to despatch. After this period, we will accept both PayPal and credit/debit cards as payment methods.  Please note, payments can only be taken via our Customer Contact Centre. 

For more information on placing an order for overseas delivery, please contact Customer Services on +44 151 670 9200. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc. 

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Customs

When ordering goods from Salons Direct Limited for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. Any additional charges for Customs clearance must be paid by you; Salons Direct Limited has no control over these charges and cannot predict what they may be. If you are ordering goods from outside the United Kingdom, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods.

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Cancellations

Prior to despatch, non standard items such as furniture/special order items, cannot be cancelled. Cancellation after despatch cannot be accepted.

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Product Availability

All products are subject to stock availability. Stock availability is shown on the website, however if we have insufficient stock to fulfill the order, we will notify you by e-mail at the address given by you in your registration form. Stock is allocated on a first come first served basis once your order reaches our main server. The Seller doesn´t guarantee the availability of any item based on stock figures shown.

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Web Content

All content included on the website is the property of Salons Direct Limited or our suppliers. All software used on this website is the property of Salons Direct Limited or our software suppliers. You may not extract or reutilise part of the contents of the website without the written consent of Salons Direct Limited.

Salons Direct Limited grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written consent of Salons Direct Limited. This licence does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller.

Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of Salons Direct Limited.

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Website Reviews

You must be registered with salonsdirect.com to write a review. We thank you for sharing your views with us and other customers, however all reviews will be monitored before they are posted so please follow our guidelines:

  • You can review any product for sale on salonsdirect.com
  • Reviews must be relevant to the product in question and not be related to your experience in buying the product or having it delivered.
  • Avoid writing EVERYTHING IN CAPITAL LETTERS.
  • Be sure to rate each product from one to five stars. The rating displayed on the product page reflects an average of all customer submissions.

Reviews will not be posted that:

  • Contain derogatory comments directed towards other reviewers,
  • Contain content that might be considered sexually gratuitous, profane, unlawful, defamatory, libellous, abusive, incendiary, racially or sexually offensive, or obscene
  • You must not make false statements, defame or impersonate others.
  • Contain spamming or advertising.
  • Contain personal information about anyone - including yourself - such as phone numbers, postal addresses or credit card numbers.
  • Contain HTML or computer script.
  • They cannot be written by any suppliers to Salons Direct or manufacturers.

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Salons Direct Reward Points

Salons Direct Reward Points will be issued on all orders over £50 (excluding carriage and VAT) placed online or through our mail order catalogues, and may not be transferred. Every 3 months you will be sent a statement of how many points you have accrued and you can redeem them for High Street Gift Vouchers or against future orders with Salons Direct (minimum voucher redemption is £6). Every £1 spent will give you 3 Reward Points, so £200 spent gives you 600 points, which can be redeemed for a £6 High Street Gift Voucher or £6 off a future order. High Street Gift Vouchers are accepted by over 75 top retailers, including Boots, Debenhams, The Body Shop, Comet, House of Fraser, HMV, Warehouse, Mothercare, New Look, Waterstones, WH Smith, Argos and many more.

Salons Direct reserves the right to cancel any Reward Points, which have been accrued to customers whose accounts are repeatedly overdue for payment. In such an event, The Buyer will be informed in writing, and from this time no further Reward Points will be allocated to the account. It is not necessary to redeem your Reward Points each time your statement is issued but there are limits to their validity. Unclaimed Reward Points on accounts, which have been dormant for 12 months or longer, will be cancelled. In the event of an account being formally closed all Reward Points, which have been accrued but not redeemed will be cancelled. Credits will reduce your Reward Points total. Reward Points will only become valid once the order is paid for in full. Reward Points are not available to college groups or bulk buying groups and orders with any discount given are not eligible for Reward Points. A nominated person must be made responsible for redeeming vouchers. The Buyer must have earned a minimum of 600 Reward Points in order to redeem any High Street Gift Vouchers. Reward Points are available to UK customers only.

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Force Majeure

Salons Direct shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, Act of God or failure to deliver by suppliers or carriers.

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General

All offers are subject to stock availability. The Seller reserves the right to restrict or refuse any order for application of credit at any time. The Seller takes special care to show correct sizes and specifications and such descriptions, whilst given as a guide, in good faith, are subject to alteration by The Seller without notice. All colours are as near as can be displayed on a computer monitor.

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Call Monitoring

In order to maintain the highest standards of customer service and to help with the training of new staff, we sometimes monitor and record calls.

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Company Details

Salons Direct Limited is a company registered in England and Wales (registration No.3018632).
The registered office address:
Salons Direct Ltd
Unit 30 Valley Road Business Park
Birkenhead
CH41 7EL
VAT number: 595 818 972

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Guarantee

All items are guaranteed according to the individual manufacturer´s warranty. Any faulty items which are still under the manufacturer's warranty must be reported and sent back for inspection before a refund or replacement can be issued. All glass items are specifically excluded from this guarantee.

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Jurisdiction

These terms and conditions and all contracts entered into under them are governed by and are to be construed in accordance with the laws of England and Wales. You agree to submit to the jurisdiction of the Courts of England and Wales in relation to any contract entered into under these terms and conditions.

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Retention of Title Clause

1. The risk in all goods passes to The Buyer upon delivery but title in the goods remains vested in The Seller and shall only pass from The Seller to The Buyer upon full payment being made of all sums (due on whatsoever account or grounds) to The Seller.

The Buyer agrees, prior to the payment of the whole price of the goods, The Seller or appointed agents may enter The Buyers premises to collect such goods should The Seller request. Prior to such payment, the Buyer shall keep the goods separate and identifiable for the purpose and return the goods to The Seller should The Seller request.

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