So you’ve discovered everything you need to know about opening your own salon and so the next step is recognising the roles that you need to employ.
Crucially, the success, strength and development of your salon depends almost entirely on the roles you employ and the people whose skills bring something dynamic, innovative and interesting to your team.
Whilst you may find that after you’ve recently opened your salon you take on a number of roles yourself, you may need to fill some, if not all of the following roles as it begins to grow and establishes a reputation.
Front desk receptionist
A hugely important job, your front desk receptionist is your customer’s first point of contact when entering your salon. Therefore, it is vital that a warm, friendly person is responsible for greeting and checking in clients.
The front desk receptionist is also responsible for ringing up any retail purchases, answering the phone, scheduling client appointments, attending to emails and notifying stylists or therapists that clients have arrived.
Your front desk receptionist may also be required to update your salon’s social media channels to attract custom with new promotions and inspirational images of services provided at your salon. As your receptionist is not carrying out any treatments, they do not need to be qualified as a practising hair or beauty therapist.
If you are taking on a number of roles yourself, a floor manager may be a helpful right hand person to help alleviate the day-to-day pressure of running a salon from the beginning and beyond.
The floor coordinator is responsible for ordering stock supplies as well as inventory checks on products. The floor coordinator may also be involved in other aspects of salon management, such as the care of staff and payroll.
It may be that you would prefer to take on the more practical side of running a salon, building up your own customer base and reputation. As such, the extra help from someone with a more business-orientated mind could strengthen your business further.
Focusing on one task at a time is much better than trying to juggle many things at once, and therefore the investment in a floor coordinator is invaluable.
Often aspiring stylists or therapists working towards their NVQ level 2 to become a fully fledged stylist, the assistant’s role is incredibly helpful in ensuring that the day-to-day running of your salon is seamless.
It is the assistant’s main responsibility to shampoo and condition client’s hair and assist the stylist, i.e cutting foils or placing customers under the dryers. Other responsibilities may include providing hospitality such as tea and coffee to clients, laundry, sweeping the salon floor and tidying the styling areas between customers.
Stylists, hairdressers and beauty therapists
In hairdressing, your specialists are the colourists, the cutting experts, stylists and hair extension specialists. In beauty therapy, your experts will include nail technicians, as well as aestheticians, including waxing therapists or facialists. Each and every role is highly important in maintaining and attracting your client base, so it is crucial that you have the right people for the job.
As salons vary considerably, the roles you need to employ are determined by the size of the business and the services that you offer. The key is finding the harmony in providing a flawless service to clients, keeping the workload of your staff comfortable and balancing the books.
Examples of roles in hairdressing…
Graduate stylist: Most likely to have recently completed an NVQ2 and possibly be working towards a level 3. Graduate stylists work at the lowest price for treatments.
Stylist: Usually the second price range with at least 6-8 months of experience in cutting hair without guidance.
Senior stylist: Those with a good few years of experience under their belt. Perhaps they have won awards recognising their skills.
Examples of roles in beauty therapy…
Nail Technicians: Also called manicurists and pedicurists, offering services including shaping, filing and polishing. They may also apply artificial nails such as gel or acrylics.
Aestheticians: Specialists who perform facials and other skin-care procedures including waxing and tinting.
Make sure that you choose the right staff for your salon with our helpful guide which curates our top tips to ensure that you hire the very best employees.
Other posts in the Salon Management series: How to build loyalty with your customers | 7 reasons why Facebook is good for your hair and beauty business