T&C's - salonsdirect.com acts as an introducer and not a lender of unregulated credit products provided by Klarna Bank AB (publ). With two flexible ways to pay, choose between up to 30 days later, or spreading the cost into three interest-free instalments. Klarna's Pay in 3/Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. T&Cs and late fees apply.

Frequently Asked Questions

WHAT IS KLARNA?

Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to ensure you are happy with your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

AM I ELIGIBLE FOR PAY LATER?

To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

HOW CAN I INCREASE MY CHANCES?

Klarna is unique and offers Pay Later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay Later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders

WHY HAVE I NOT BEEN OFFERED PAY LATER?

Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

WHAT DO I NEED TO PROVIDE WHEN I MAKE A PURCHASE?

If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

WILL A CREDIT SEARCH TAKE PLACE AGAINST ME?

Neither Klarna nor salonsdirect.com run credit searches against you that could impact your credit rating.

WHAT ARE MY PAYMENT OPTIONS WITH KLARNA?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card.

WHAT HAPPENS IF I CANCEL OR RETURN MY ORDER?

As soon as Salons Direct have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

WHAT HAPPENS IF I DON'T PAY FOR MY ORDER?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.

IS MY PAYMENT INFORMATION SAFE?

Payment information is processed securely by Klarna. No card details are transferred to or held by Lookfantastic.com. All transactions take place via connections secured with the latest industry standard security protocols.

I HAVE BEEN ASKED TO GO TO KLARNA'S SITE. IS THIS CORRECT?

If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.

CAN I PAY BEFORE THE DUE DATE?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

I HAVE ASKED FOR A REFUND. HOW WILL I BE REFUNDED?

If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I HAVEN'T RECEIVED AN EMAIL WITH MY STATEMENT/PAYMENT INFORMATION WHAT DO I DO?

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments