HOW IT WORKS?
Use the product as you normally would and if you’re not completely satisfied... simply return it within14 days of receiving it.
We make the return process as easy as possible.
Once we receive your return, we’ll issue a full refund to your original payment method. We’re committed to making itsimple, fast, and fair.
Frequently asked questions
Contact our customer service team on 0151 670 9200 or email the team atsales@salonsdirect.co.ukwithin 14 days of receiving your order. We’ll guide you through the simple return process.
Yes, all items must be returned in their original packaging, including all accessories and in like-new condition to qualify for a full refund. Any items not returned in their original packaging do not qualify for the money back guarantee
Customers are responsible for return delivery costs and must use a tracked service with proof of postage.
Refunds are processed within 5–7 business days after we receive the returned item.
Yes, as long as they are returned in like-new condition within the 14-day window and returned in their original packaging.
If your product arrives damaged or is defective, contact our customer service team on 0151 670 9200 or emailsales@salonsdirect.co.uk
You’ll receive an email confirmation as soon as we receive your returned item. If you haven’t heard from us within 7 working days, feel free to get in touch.
Unfortunately, to qualify for a refund, the item must be returned in its original packaging. If you're unsure about the product, we recommend keeping the box until you're completely satisfied.
Only the main product is covered under the money-back guarantee. Accessories or free promotional items must also be returned to process a full refund.
T&Cs: This 14-day money-back guarantee applies exclusively toWahlclippers and trimmers and Elchim Electricals purchased directly from Salons Direct. To qualify, products must be returned in a like-new condition (understandably, they have been trialled out first), and the product must be returned with all original packaging, accessories, and documentation included. Returns must be initiated within 14 days of delivery. Refunds will be issued to the original payment method within 5–7 business days of receipt and inspection. Salons Direct reserves the right to deny refunds for items that are damaged by the customer, incomplete, or not returned in the required condition. This offer is limited to one return per customer per product type and may be withdrawn or amended at any time without prior notice. Money-back guarantee is valid on purchases from 09.06.2025. Salons Direct accepts no responsibility for items lost in transit, it is recommended that a receipt of posting is obtained and it is the customers responsibility to ensure adequate insurance is purchased to cover the terms being returned. Salons Direct reserve the right to withdraw the offer at any time.